Privacy Policy

This privacy notice discloses TicketTerrier website privacy practices. We are the sole owners of the information collected on this site and know that We only have access to/collect information that User voluntarily gives us.

The information gathered will only be used to respond to Users and/or make arrangements for transport of Users’ pets. We will not share your information with any third party other than as necessary to fulfill Users’ request for pet travel services.

Unless You opt-out, We may contact You in the future to tell You about specials, new products or services, or changes to this privacy policy.

We take precautions to protect your information. When You submit personal information via the website, your personal information is protected both online and offline. Only employees who need the personal information to perform the transport of your pet are granted access to such personally information. Online payment methods are secure. The computers/servers in which We store personally identifiable information are kept in a secure environment.


TicketTerrier is committed to customer satisfaction. If User has a problem or dispute, We will try to resolve your concerns. However, if we are unsuccessful, User may pursue claims as disclosed in this section.

You agree to give us an opportunity to resolve any disputes or claims relating to the Services, any dealings with TicketTerrier consultants, representatives and agents, any services or products provided, any representations made by Us (“Claims”) by contacting:

Customer Service

25 Creekside Court Secaucus,New Jersey 07094.

If we are not able to resolve your Claims within a reasonable time, you may seek relief through arbitration or in small claims court, as set forth herein.

Any and all Claims will be resolved by binding arbitration, rather in a court of law, except You may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims You assert against Us, our subsidiaries, suppliers or any companies offering products or services through Us (which are beneficiaries of this arbitration agreement). This also includes any Claims that arose before You accepted these Terms, regardless of whether prior versions of the Terms required arbitration.

There is no judge or jury in arbitration and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including statutory damages, attorneys’ fees and costs), and must follow and enforce these Terms as a court would.

Arbitrations will be conducted by the American Arbitration Association under its rules, including the AAA Consumer Rules. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules, except as provided in this section. You may choose to have an arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location.

To begin an arbitration proceeding, You must send a letter requesting arbitration and describing your Claims to:

Customer Service

25 Creekside Court Secaucus,New Jersey 07094.

If We request arbitration against You, We will give You notice at the email address or street address You provide. The AAA’s rules and filing instructions are available at or by calling 1-800-778-7879.

Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration, We and You each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this Agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.

Prohibited Uses/Activities:
The Content and information available on and through the Services (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material), as well as the infrastructure used to provide such Content and information, is proprietary to TicketTerrier or licensed to the TicketTerrier by third parties. For all Content other than your content, You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through the Services. Additionally, You agree not to:
  • Use the Services or Content for any commercial purpose, outside the scope of those commercial purposes explicitly permitted under this Agreement and related guidelines as made available by the TicketTerrier;
  • Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any Content of the Services, including but not limited to, user profiles and photos, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this Agreement or without our express written permission;
  • Violate the restrictions in any robot exclusion headers on the Services or bypass or circumvent other measures employed to prevent or limit access to the Services;
  • Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • Deep-link to any portion of the Services for any purpose without our express written permission;
  • "Frame", "mirror" or otherwise incorporate any part of the Services into any other websites or service without our prior written authorization;
  • Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by TicketTerrier in connection with the Services;
  • Circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Content; or
  • Download any Content unless it’s expressly made available for download by TicketTerrier;
  • Copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, or use the Service or Company Information to create a derivative work
  • Use the Service or Company Information for any commercial purpose, with the exception of authorized TicketTerrier travel agents/agencies;
  • Use the Service or Company Information for any political purpose;
  • Engage in any activity in connection with the Service or Company Information that is libelous, slanderous, defamatory, fraudulent, unlawful, false or misleading, harmful, tortious, vulgar, invasive of another’s privacy, sexually explicit, offensive, obscene, profane, violent, threatening, harassing, abusive, hateful, or otherwise inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic;
  • Harvest any information from the Service;
  • Copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduced any code or source relating to the Service including without limitation, any service or product TicketTerrier offers;
  • Interfere with the proper operation of or any security measure used by the Service;
  • Infringe any intellectual property or other right of any third party;
  • Use the Company Information in a manner that suggests an unauthorized association or is beyond the scope of the limited license granted to You;
  • Use a false email address or other identifying information, impersonate or misrepresent any person or entity, or your affiliation with any person or entity, or misrepresent, mislead, or omit as to the origin or source of any material
  • Use the Service or any Company Information to make any speculative, fraudulent, or false reservation or any reservation in anticipation of demand;
  • Cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Service;
  • Use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Service or Company Information;
  • Use the Service in any way which depletes web infrastructural resources, slows the transferring or loading of any web page, or interferes with the normal operation of the Site;
  • Upload or transmit to the Service any device, software, program, or file that may damage the operation of any computer or the Service, including without limitation, viruses or corrupt files;
  • Disguise the origin of information transmitted to, from, or through the Service;
  • Circumvent any measures implemented by TicketTerrier aimed at preventing violations of the Terms. You may not violate the restrictions in any robot exclusion header; or
  • Otherwise violate these Terms or any applicable Additional Terms.

Intellectual Property:

TicketTerrier respects the intellectual property of others and expects Users who use the Service to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of individuals who may infringe or repeatedly infringe the copyrights or other intellectual property rights of TicketTerrier and/or others.

Liability Disclaimer:

Please read this section carefully this section limits TicketTerrier’s liability to you for issues that may arise in connection with your use of the services. If you do not understand the terms in this section or elsewhere in this agreement, please consult a lawyer for clarification before accessing or using the services.

The information, software, products, and services published on or otherwise provided via the services may include inaccuracies or errors, including reservation availability and pricing errors. TicketTerrier does not guarantee the accuracy of, and disclaims all liability for, any errors or other inaccuracies relating to the information and description of the accommodation, experiences, air, cruise, restaurant or any other products displayed on the services (including, without limitation, the pricing, availability, photographs, list of accommodation, experience, air, cruise, restaurant or other travel product amenities, general product descriptions, reviews and ratings, etc.). In addition, TicketTerrier expressly reserves the right to correct any availability and pricing errors on the services and/or on pending reservations made under an incorrect price.

TicketTerrier makes no representations of any kind about the suitability of the services, including the information contained on its website or any portion thereof, for any purpose, and the inclusion or offering of any product or service offerings on its website or otherwise through the services does not constitute any endorsement or recommendation of such product or service offerings by TicketTerrier, notwithstanding any awards distributed based on user reviews. all such information, software, products, and service offerings made available by or through the services are provided "as is" without warranty of any kind. TicketTerrier disclaims all warranties, conditions, or other terms of any kind that the services, its servers or any data (including email) sent from TicketTerrier, are free of viruses or other harmful components. to the maximum extent permitted under applicable law, TicketTerrier hereby disclaims all warranties and conditions with regard to this information, software, products, and the services, including all implied warranties and conditions or terms of any kind as to of merchantability, fitness for a particular purpose, title, quiet possession and non infringement.

TicketTerrier also expressly disclaims any warranty, representation, or other term of any kind as to the accuracy or proprietary character of the content available by and through the services.

The third-party suppliers providing accommodations, flight, rentals, experiences, restaurants, or cruise information, travel or other services on or through the services are independent contractors and not agents or employees of TicketTerrier. TicketTerrier is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. TicketTerrier has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

Subject to the foregoing, you use the services at your own risk and in no event shall TicketTerrier (or its officers, directors and/or employees) be liable for any direct, indirect, punitive, incidental, special, or consequential losses or damages or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type arising out of, or in any way connected with, your access to, display of or use of the services or with the delay or inability to access, display or use the services (including, but not limited to, your reliance upon reviews and opinions appearing on or through the services; any viruses, bugs, trojan horses, information, software, linked sites, products, and services obtained through the services; personal injury or property damage, of any nature whatsoever, resulting from your use of the services’ servers and/or any and all personal information and/or financial information stored therein; any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content; or otherwise arising out of the access to, display of or use of the services) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if TicketTerrier or its corporate affiliates has been advised of the possibility of such damages.

If TicketTerrier is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services, then TicketTerrier’s liability will in no event exceed, in the aggregate, the greater of:
  • The transaction fees paid to TicketTerrier for the transaction(s) on or through the Services giving rise to the claim,
  • One-Hundred Dollars (US $100.00).

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of TicketTerrier.

These terms and foregoing liability disclaimer do not affect mandatory legal rights that cannot be excluded under applicable law, for example under consumer protection laws in place in certain countries.

If the law of the country where you live does not allow any particular limitation or exclusion of liability provided for in this clause, that limitation will not apply. the liability disclaimer will otherwise apply to the maximum extent allowed by your local law.

You agree to defend and indemnify TicketTerrier and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
  • Your breach of this Agreement or the documents referenced herein;
  • Your violation of any law or the rights of a third party; or
  • Your use of the Services, including TicketTerrier websites.

TicketTerrier will provide registered users of notice of any changes to these Terms and such changes will not be effective until 7 days after reasonable notice is provided.

Fees & Services:
The TicketTerrier consultation fee covers planning and coordinating logistics for your pet’s travel. Specifically:​
  • A free itemized estimate
  • Your pet’s flight reservation and itinerary
  • Logistics coordination from start to destination
  • Ensuring proper documentation
  • Compliance with TSA and Animal Welfare Act regulations
  • Connecting You to other providers if needed
  • Information on customs, quarantine, vaccinations, and more
  • Tips to help You get your pet ready for travel

The TicketTerrier consultation fee does not include the cost of your pet’s transportation ticket or other expenses such as paperwork delivery, boarding charges, quarantine charges, government agency fees, veterinarian-related expenses, travel crate/kennel, ground transport.

Based on your input, We develop a free written estimate and an initial travel plan.

TicketTerrier Express, MasterCard, PayPal, check, cash, and debit cards.